Terms and Conditions

MSIA's Fees Policy and Procedure and Refund Policy and Procedure apply to ALL services undertaken by MSIA.  It will be assumed that any party, engaging MSIA in services and/or modifying existing service contracts, will have familiarised themselves with these Policies and Procedures.

Fees Policy & Procedure

Refund Policy & Procedure

Complaints & Appeals Policy & Procedure


For any queries related to these Policies and Procedures, or other MSIA information, please do not hesitate to contact us.  Thank you.